Frequently Asked Questions
Everything you need to know about shopping with Ivy City Co.
How do I determine the best size for my dress?
We provide a detailed size chart on every product page. Since many of our designs vary in silhouette, we recommend comparing your measurements to the specific 'Garment Measurements' listed for that item.
What is your return policy for domestic orders?
We accept returns of unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
How should I care for my Ivy City Co. pieces?
To preserve the delicate fabrics and intricate embroidery of our dresses, we generally recommend hand washing in cold water and laying flat to dry, or professional dry cleaning.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our support team immediately for assistance.
Do you offer matching 'Mini' sizes for children?
Yes! We are known for our 'Mommy and Me' matching sets. Look for the 'Mini' or 'Baby' versions linked on the product pages of our most popular adult styles.